Terms & Conditions | Panun Kaergar

Last updated: September 2026.

These Terms & Conditions ("Terms") govern your use of Panun Kaergar's website, customer app, and other official booking channels, and your relationship with Panun Kaergar when you book home and related services through us.

Panun Kaergar ("we", "our", "us") operates a managed home-services platform. We manage the customer-facing side of every booking — acquisition, booking, pricing, communication, coordination, payment collection, support, feedback, and complaint handling. Independent service partners perform the work on site to Panun Kaergar's service standards, but your booking and payment relationship is with Panun Kaergar.

By using our website, apps, or booking channels, or by placing a booking with us, you agree to these Terms and to our Privacy Policy, Refund Policy, and Cancellation Policy.

1. Bookings

When you place a booking — through the Panun Kaergar customer app, phone, WhatsApp, website form, or another official channel — you agree to provide accurate contact, location, and service information. A booking is a request for Panun Kaergar to arrange the applicable service according to the details confirmed by us.

Panun Kaergar confirms bookings, assigns suitable service partners where applicable, and manages scheduling, communication, and support around the visit. You should communicate with Panun Kaergar about booking changes, complaints, payments, and refunds rather than trying to settle these matters privately outside the official process.

2. Pricing and payments

Panun Kaergar determines and communicates the customer-facing price for each booking. Prices depend on the service type, scope, materials, and other booking details. Estimates may be shown in the app where available. For website, phone, or WhatsApp bookings, final pricing is confirmed by Panun Kaergar before work begins or as otherwise communicated for that booking.

You agree to pay only the amount approved by Panun Kaergar through our official booking and payment process. Panun Kaergar collects customer payments and coordinates settlement with service partners. Do not negotiate, discount, or pay a separate amount directly to a service partner unless Panun Kaergar has expressly approved it in advance.

If additional work, a change in scope, or extra materials are needed during the visit, contact Panun Kaergar before any extra amount is agreed or paid. Amounts agreed or paid outside the official Panun Kaergar process are not covered by our booking, payment, or refund policies.

3. How services are fulfilled

Panun Kaergar may fulfill bookings through its own service team, independent service partners, commission-based vendors, or specialist providers. Service partners are independent contractors and are not employees, agents, or legal representatives of Panun Kaergar.

Whoever performs the work does so to Panun Kaergar's applicable service and safety standards. The customer relationship, including booking confirmation, pricing, payment collection, support, and complaint handling, remains with Panun Kaergar.

Service partners may communicate with you only as reasonably necessary to perform the assigned service and must maintain professional conduct at all times.

4. Cancellations and rescheduling

You may cancel or reschedule a booking through the customer app or by contacting Panun Kaergar support with your booking reference. Whether any amount is refunded depends on whether a partner has visited the site, how much you have paid, and the applicable cancellation rules.

Panun Kaergar may also cancel or reschedule a booking when a partner is unavailable, there is a no-show, operational constraints prevent the visit, or another genuine reason makes the scheduled service impossible. Full details are set out in our Cancellation Policy.

5. Refunds, complaints, and service issues

If you are unhappy with a service, believe work was incomplete, or wish to request a refund, contact Panun Kaergar support with your booking details. We coordinate complaint handling, may review booking records and reasonable evidence, and decide the appropriate next step — which may include corrective rework, a refund, partial refund, reschedule, or another remedy under our policies.

Refund eligibility depends on factors such as partner visit status, payment amount, service completion, and the result of any verification. Full details are set out in our Refund Policy.

6. Customer responsibilities

You agree to:

provide safe and reasonable access to the service location;
give accurate information about the job and any known risks or restrictions;
be present or arrange a suitable adult contact where needed for the visit;
pay only through the official Panun Kaergar process for platform bookings;
not ask a partner to bypass Panun Kaergar, cancel to deal privately, or avoid our booking process; and
treat service partners professionally and cooperate reasonably during the visit.

7. Service limitations

Home services can vary based on site conditions, access, materials, weather, and other factors discovered during the visit. Panun Kaergar will use reasonable efforts to complete the booked service as confirmed, but we do not guarantee outcomes that depend on conditions outside our control or on information that was not accurately provided at the time of booking.

Panun Kaergar may modify operational processes, pricing structures, service procedures, and platform features as the business develops, subject to applicable law and communication of material changes where required.

8. Website and app use

You agree not to misuse our website, apps, or booking channels, including by providing false information, interfering with platform operations, attempting unauthorized access, or using our services for unlawful purposes. We may suspend or refuse service in cases of misuse, fraud, abuse, or material breach of these Terms, subject to applicable law.

9. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using Panun Kaergar, you acknowledge that booking and service-related information may be shared with assigned service partners only as needed to complete your job and operate the platform.

10. Limitation of liability

To the fullest extent permitted by applicable law, Panun Kaergar is not responsible for indirect, incidental, or consequential losses arising from your use of our services, except where liability cannot be excluded by law. Nothing in these Terms limits rights you may have under applicable consumer protection law.

Panun Kaergar manages the booking, customer communication, coordination, and payment process, but service partners are responsible for properly performing the assigned service on site. Panun Kaergar may assist in resolving complaints, but issues caused by a partner's negligence, misconduct, improper workmanship, or unauthorized actions on site are handled according to our policies and applicable law.

11. Force majeure

Panun Kaergar is not responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, civil emergencies, war, public disorder, epidemics, pandemics, or widespread technical or network failures.

12. Changes to these Terms

We may update these Terms from time to time as our services, operations, or legal requirements change. Material updates will be posted on this page with a revised "Last updated" date. Continued use of Panun Kaergar after an update constitutes acceptance of the revised Terms, to the extent permitted by law.

13. Governing law and disputes

These Terms are governed by the applicable laws of India. The parties shall first attempt to resolve disputes through good-faith communication. If a dispute cannot be resolved internally, it may be referred to arbitration or courts of appropriate jurisdiction in Jammu & Kashmir, India, as permitted by applicable law.

14. Contact

Questions about these Terms? Call us at +91 8899 181 555, email contact@panunkaergar.com, or contact our support team. See also our refund policy, cancellation policy, and privacy policy.