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Privacy Policy

Last updated: September 2026.

Panun Kaergar ("we", "our", "us") operates the Panun Kaergar customer and partner mobile applications, website, and related booking channels. We manage the customer-facing side of every booking — acquisition, booking, pricing, communication, coordination, payment collection, support, feedback, and complaint handling. Independent service partners perform the work on site, but your booking relationship is with Panun Kaergar.

This page explains what personal information we collect, how we use it, when we share it, and the choices available to you.

1. Information we collect

We may collect information that you provide directly to us, including when you:

  • register for or use the Panun Kaergar customer app or partner app;
  • book a service by phone, WhatsApp, website form, or another official channel;
  • contact our support team about a booking, payment, complaint, or refund;
  • apply to become a Panun Kaergar service partner; or
  • subscribe to updates or otherwise communicate with us.

This may include:

  • name, phone number, email address, and preferred contact details;
  • service address, locality, and location information needed to assign and complete a visit;
  • booking details such as service type, date, time, notes, and payment status;
  • payment and transaction information processed through Panun Kaergar;
  • feedback, ratings, complaints, and support messages;
  • partner onboarding details such as trade, experience, service areas, and verification records; and
  • job-related records such as visit status, service notes, and photographs submitted for completion or quality verification where applicable.

We may also collect limited technical information when you use our website or apps, such as device type, browser, IP address, and usage data.

2. How we use information

We use personal information to operate Panun Kaergar and deliver home services, including to:

  • receive, confirm, and manage bookings;
  • determine and communicate customer-facing prices and payment status;
  • assign suitable service partners and coordinate visits;
  • communicate with you about scheduling, service updates, support, and complaints;
  • collect payments, process refunds, and maintain booking and settlement records;
  • monitor service quality, feedback, and operational performance;
  • investigate complaints, disputes, damage reports, and refund requests;
  • verify partner identity, onboarding information, and service records;
  • improve our website, apps, services, and customer experience; and
  • comply with legal obligations and enforce our terms and policies.

3. Website and booking forms

When you submit a booking or contact form on panunkaergar.com, we receive the details you enter — such as your name, phone number, service, area, and message — so our team can contact you and manage your booking. If email delivery is enabled, this may be processed through a third-party form or messaging service acting on our instructions.

4. How we share information

We do not sell your personal information. We may share information only as reasonably needed to operate Panun Kaergar, including:

  • with assigned service partners, limited to the information required to perform the booked service, communicate about the visit, and update job status;
  • with payment, messaging, hosting, analytics, advertising, and other service providers that help us run our platform, subject to appropriate safeguards;
  • when required by law, court order, or government request, or to protect rights, safety, and security; and
  • in connection with a business transfer, restructuring, or similar corporate event, where permitted by law.

Service partners are expected to use customer information only to complete assigned bookings and related operational purposes. They must not misuse, sell, disclose, or use customer information for independent marketing outside Panun Kaergar.

5. Payments

Panun Kaergar manages customer payments for bookings made through our official process. Payment information is used to process charges, refunds, and transaction records. Please pay only the amount confirmed by Panun Kaergar through our official channels. If anyone asks you to share payment details or make a payment outside the approved Panun Kaergar process, contact us before proceeding.

6. Complaints, records, and verification

We may retain and review booking records, communications, photographs, and other reasonable evidence to verify service completion, handle complaints, resolve disputes, process refunds, and monitor quality. This may include information provided by customers, partners, or support staff.

7. Analytics and cookies

We may use analytics and advertising tools — such as Google Analytics, Google Ads, and the Meta Pixel — to understand how visitors use our website and to measure advertising performance. These tools may use cookies or similar technologies. You can control cookies through your browser settings.

8. Data retention

We keep personal information for as long as needed to provide services, maintain booking and payment records, resolve disputes, meet legal obligations, and enforce our agreements and policies. Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your choices

You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law and our need to retain records for bookings, payments, complaints, legal compliance, or legitimate business purposes. You may also stop using our services or uninstall our apps, although we may retain information as described above.

10. Security

We take reasonable steps to protect personal information against unauthorized access, misuse, loss, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Children

Panun Kaergar services are intended for adults booking home services. We do not knowingly collect personal information from children without appropriate consent where required by law.

12. Changes to this policy

We may update this Privacy Policy from time to time as our services, technology, or legal requirements change. Material updates will be posted on this page with a revised "Last updated" date.

13. Contact

For privacy-related questions, email contact@panunkaergar.com, call us at +91 8899 181 555, or contact our support team. For booking, refund, or cancellation matters, see our refund policy and cancellation policy.