Refund Policy
Panun Kaergar manages the customer-facing side of every booking — acquisition, booking, pricing, communication, coordination, payment collection, support, feedback, and complaint handling. Independent service partners perform the work on site, but your booking and payment relationship is with Panun Kaergar.
This page explains when you are eligible for a refund, how much may be refunded, and what happens after a partner visit, a cancellation, incomplete service, or a quality or damage complaint.
Refund decisions depend mainly on: (1) whether our partner has visited the service site, (2) whether you paid only the booking confirmation amount or the full booking amount in advance, (3) whether the service was completed as confirmed, and (4) the result of any verification if work quality, damage, or a dispute is reported.
1. Payments through Panun Kaergar
Pay only the amount confirmed by Panun Kaergar through our official app, website, phone, WhatsApp, or other designated channel. Panun Kaergar collects customer payments and coordinates settlement with service partners. Refunds, adjustments, and payment guarantees apply only to genuine bookings handled through the official Panun Kaergar process and the company-approved amount — not to any separate amount agreed or collected outside that process.
If a partner asks you to pay a different amount, pay in cash outside the approved process, or cancel your booking to deal privately, contact Panun Kaergar immediately before making any payment.
2. When you cancel the service
If you cancel a booked service, refund eligibility depends on whether our partner has already visited the site. See our cancellation policy for how to cancel or reschedule.
Partner has visited the site
If the service is cancelled by you after our partner has visited the site, the booking confirmation amount is not refundable. This amount covers the partner’s visit and related booking confirmation costs and will be retained.
Partner has not visited the site
If the service is cancelled by you and our partner has not visited the site, the amount paid for the booking will be refunded. You are eligible for a full refund of what you have paid toward that booking (subject to verification of payment and booking status).
3. When you have paid the full booking amount in advance
Sometimes customers pay the full booking amount in advance rather than only the booking confirmation amount. In those cases, the refund works as follows:
Partner has only visited
If you have paid the full booking amount in advance and the partner has only visited the site (for example, the visit happened but the full service was not completed as booked, or you cancel after the visit), only the booking confirmation amount will be deducted. The remaining balance of the full amount you paid in advance will be refunded to you.
Partner has not visited
If you have paid the full booking amount in advance and the partner has not visited the site, the entire amount paid will be refunded. No booking confirmation deduction applies when the partner has not visited.
4. When Panun Kaergar cancels or cannot complete the visit
If Panun Kaergar cancels a booking because a partner is unavailable, there is a no-show, operational constraints prevent the visit, or we cannot complete the service as confirmed, we will try to offer a suitable reschedule first.
If no suitable reschedule is possible and the partner has not visited the site, amounts paid toward that booking will be refunded in full. If a partner has already visited and the remainder of the service cannot be completed for reasons on our side, we will apply a refund or adjustment based on what was delivered and the verified booking details.
5. Service not delivered or incomplete as confirmed
If the service was not delivered as confirmed in your booking, was left incomplete without reasonable explanation, or required rework because of poor workmanship, contact Panun Kaergar support. We will review the booking record, partner visit status, and any available evidence before deciding on a refund, partial refund, reschedule, or corrective rework.
6. Poor workmanship or damage caused by the partner
If the partner has not worked properly, or if something is damaged because of the partner’s work, raise a complaint with our support team. Panun Kaergar coordinates the review and may request reasonable evidence — such as photographs, job notes, or other booking records — before any refund or corrective action is approved.
After verification — fault is from our partner
If, after verification, we confirm that the poor workmanship or damage was caused by our partner, we will provide a refund, partial refund, or other remedy as applicable to your booking and the verified issue.
After verification — fault is not from our side
If, after verification, we find that the fault is not from our side (or our partner), we will not provide a refund. Refunds are only given when the issue is verified as related to our partner’s work or responsibility under the booking.
Panun Kaergar may assist in resolving customer complaints, but service partners remain responsible for damage or injury caused by their negligence, improper workmanship, misconduct, or unauthorized actions on site.
7. Additional work, scope changes, and materials
Panun Kaergar confirms the customer-facing price for each booking. If additional work, a change in scope, or extra materials are needed during the visit, contact Panun Kaergar before any extra amount is agreed or paid. Amounts paid or agreed outside the official Panun Kaergar process are not covered by this refund policy.
8. Other cases where a refund may apply
- We are unable to complete the visit and cannot offer a suitable reschedule for your booking.
- Duplicate or erroneous charges, after verification by our support team.
- A verified overpayment relative to the company-approved booking amount, after review of the booking and payment records.
9. Summary
- You cancel + partner has visited → booking confirmation amount is not refundable.
- You cancel + partner has not visited → amount paid is refunded.
- Full amount paid in advance + partner has only visited → booking confirmation amount deducted; remaining amount refunded.
- Full amount paid in advance + partner has not visited → full amount refunded.
- Panun Kaergar cancels before a partner visit and no suitable reschedule → full refund of amounts paid.
- Service not delivered or incomplete as confirmed → review and refund or remedy as applicable.
- Poor work or damage verified as caused by the partner → refund or remedy as applicable.
- After verification, fault is not from our side → no refund.
- Payments made outside the official Panun Kaergar process → not covered by this policy.
10. How to request a refund
To request a refund or raise a service complaint, contact Panun Kaergar with your booking details (booking reference, service date, and a short description of the issue) by phone at +91 8899 181 555, WhatsApp, or email at contact@panunkaergar.com. Our team will review your case, verify partner visit status and any quality, damage, or payment claim where needed, and respond as soon as possible.
11. Processing time
Approved refunds are processed to your original payment method where applicable. The time it takes for the amount to reflect in your account may vary depending on your bank or payment provider.
For cancellation steps, see our cancellation policy. For help with a specific booking, contact support.