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Cancellation Policy

Panun Kaergar is your point of contact for every booking. We manage customer acquisition, booking, pricing, communication, coordination, payment collection, support, and complaint handling. Independent service partners perform the work on site to our service standards, but your booking relationship is with Panun Kaergar.

This page explains how to cancel or reschedule a booking, what happens when Panun Kaergar or a partner cancels, and how your payment is affected depending on whether a partner has visited the site and how much you have paid. Full refund rules — including quality, damage, and incomplete-service cases — are in our refund policy.

1. How to cancel or reschedule

You can cancel or reschedule a booking through the Panun Kaergar customer app, or by contacting our team with your booking reference:

  • Open your booking in the Panun Kaergar customer app and choose cancel or reschedule, or
  • Call us at +91 8899 181 555, WhatsApp us, or email contact@panunkaergar.com with your booking reference and preferred new time (if rescheduling)

Please cancel or reschedule as early as you can. Whether money is refunded after a cancellation depends on partner visit status and the rules below.

2. When you cancel the service

If you cancel a booked service, refund eligibility depends on whether our partner has already visited the site.

Partner has visited the site

If the service is cancelled by you after our partner has visited the site, the booking confirmation amount is not refundable. This amount covers the partner’s visit and related booking confirmation costs and will be retained.

Partner has not visited the site

If the service is cancelled by you and our partner has not visited the site, the amount paid for the booking will be refunded. You are eligible for a full refund of what you have paid toward that booking (subject to verification of payment and booking status).

3. When you have paid the full booking amount in advance

Sometimes customers pay the full booking amount in advance rather than only the booking confirmation amount. If you cancel in those cases, the following applies:

Partner has only visited

If you have paid the full booking amount in advance and the partner has only visited the site (for example, the visit happened and you then cancel, or the full service was not completed as booked), only the booking confirmation amount will be deducted. The remaining balance of the full amount you paid in advance will be refunded to you.

Partner has not visited

If you have paid the full booking amount in advance and the partner has not visited the site, the entire amount paid will be refunded. No booking confirmation deduction applies when the partner has not visited.

4. When Panun Kaergar cancels or reschedules

Panun Kaergar may cancel or reschedule a booking when a partner is unavailable, there is a partner no-show, operational constraints prevent the visit, or another genuine reason makes the scheduled service impossible. In such cases we will try to offer a suitable reschedule first.

Partner has not visited the site

If Panun Kaergar cancels the booking before a partner has visited, and you do not accept a suitable reschedule, amounts paid toward that booking will be refunded in full.

Partner has visited the site

If a partner has already visited and Panun Kaergar cancels the remainder of the service for reasons on our side, refund treatment will follow the applicable booking and payment rules described in our refund policy, including any booking confirmation amount already earned for the visit.

5. Rescheduling

You may request a reschedule instead of a cancellation by using the app or contacting support with your booking reference and a preferred new time. Rescheduling is subject to partner availability. If a suitable new slot cannot be arranged and the booking is cancelled instead, the cancellation and refund rules above apply based on whether the partner has visited and who initiated the cancellation.

6. Payments and scope changes

Panun Kaergar sets and confirms the customer-facing price for each booking. Please pay only the amount approved by Panun Kaergar through our official booking and payment process. If additional work, changes in scope, or extra materials are needed on site, contact Panun Kaergar before any extra charge is agreed or collected. Do not cancel a booking to arrange service privately outside the platform.

7. Summary

  • You cancel + partner has visited → booking confirmation amount is not refundable.
  • You cancel + partner has not visited → amount paid is refunded.
  • Full amount paid in advance + partner has only visited → booking confirmation amount deducted; remaining amount refunded.
  • Full amount paid in advance + partner has not visited → full amount refunded.
  • Panun Kaergar cancels before a partner visit and no suitable reschedule → full refund of amounts paid.
  • Quality, damage, incomplete work, duplicate charges, and refund processing → see our refund policy.

8. Related policies

For refunds related to poor workmanship, damage, incomplete service, duplicate charges, or processing timelines after an approved refund, see our refund policy. For help with a specific booking, contact support or see our FAQ.