Home service FAQs in Kashmir

Panun Kaergar is Kashmir’s home-services company, based in Srinagar. You book the company — not a private number. Tell us the job once by phone, WhatsApp, the website, or the app. We confirm the price, send the right professional, manage payment, and stay responsible until the work is done. You can book plumbing, electrical, carpentry, masonry, cleaning, pest control, laundry, painting, appliance repair, gardening, salon, and other home services across Kashmir.

You can book everyday home help through one company: plumbing, electrician work, carpentry, masonry, painting, professional cleaning, dry cleaning and laundry, pest control, appliance repair, gardening, salon at home, aluminium and steel, pet grooming, vehicle care, and interior decor, depending on availability in your area. If your job is not listed, describe it when you book — we review custom requests and confirm whether we can take it, at what price, and when.

A Panun Kaergar professional suited to the job. You booked the company, not a stranger’s personal phone. We assign someone for that work, confirm the visit, and stay responsible for pricing, quality, and support. If the visit is not right, you come back to Panun Kaergar — you do not have to chase a private number.

Panun Kaergar serves homes across Kashmir’s ten districts: Srinagar, Budgam, Ganderbal, Bandipora, Baramulla, Kupwara, Anantnag, Kulgam, Pulwama, and Shopian. Coverage for a given service can vary by neighbourhood and time of day. Share your locality or full address when you book by call, WhatsApp, website, or app so we can confirm we can take the job at your home.

Come back to Panun Kaergar. Call or WhatsApp +91 8899 181 555 with your booking details and what is wrong. We review the issue and work toward a fair next step, which may include a revisit or follow-up. You do not have to argue with a technician’s personal number. Refund eligibility depends on the service, whether the visit was completed as confirmed, and our refund policy on this website.

You can send a booking request any day through the website, app, phone, or WhatsApp. Call support is typically available from 10:00 AM to 10:00 PM. The Srinagar office is open Monday to Saturday, 10:00 AM to 6:00 PM. Visit times depend on the slot we confirm and who is free for your job and area — including mornings, afternoons, or evenings when those slots are offered.

Yes. Our team can help in Kashmiri, Urdu, Hindi, and English. Tell us your preferred language when you call, WhatsApp, or add a note on the booking form. The professional we send will communicate as clearly as possible for the job; if you need a specific language at the door, mention it when you book so we can take that into account.

Book in whichever way is easiest. Call +91 8899 181 555, WhatsApp the same number, fill the booking form on panunkaergar.com, or use the free Panun Kaergar customer app. Tell us the job, your area, and a preferred time. You do not need the app. After you request, we confirm the estimate, assign the professional, and keep the visit on track.

Yes. The app is optional. Call +91 8899 181 555, WhatsApp us, or submit the form at panunkaergar.com/book-a-home-service. Give your name, phone, the service you need, your address, and a short description of the job. We confirm by call or WhatsApp. Use the app later if you want to track bookings, chat on a job, rebook, or earn loyalty points.

Tap a WhatsApp button on this website, or message +91 8899 181 555. Send your name, phone number, the service you need, your district or locality, and a short description of the job. You can also fill the website form and choose WhatsApp so your details go through in one message. Our team replies, confirms the estimate and slot, and stays with you until the visit is done.

Often yes, when a suitable professional is free for your job and area that day. Same-day is more likely for urgent repairs such as leaks, electrical faults, or appliance breakdowns, and less certain for large jobs such as painting. Call or WhatsApp +91 8899 181 555, or book on the website or app and ask for the earliest slot. We confirm what is actually available before anyone is sent.

Yes, we treat urgent jobs as a priority and try to match the earliest available professional. Call or WhatsApp +91 8899 181 555, describe what happened (for example a burst pipe, no power in part of the house, or a dead geyser), and share your locality. We cannot promise an arrival time until we check capacity in your area, but we will tell you the soonest slot we can offer and keep you updated.

Yes. Call +91 8899 181 555, WhatsApp us, or use the customer app to cancel or move the visit before the professional is on the way. Tell us your name, phone, and booking details. Fees, if any, depend on how close you cancel to the scheduled time and the type of service; where a fee applies it is shown when you book in the app. For the full rules, see the cancellation and refund pages on this website.

If you booked in the Panun Kaergar customer app, open the booking to see status, updates, and chat for that job. If you booked by call, WhatsApp, or the website form, our team confirms by phone or WhatsApp and keeps you informed until the visit is complete. You do not need the app to stay updated — ask us for a status check on the same number you used to book.

Yes. Book as usual by call, WhatsApp, website, or app, and clearly share the address where the work will happen plus a contact number for someone at that house. Mention that the job is for another household. We confirm the estimate and slot with you, and we coordinate the visit at the address you gave — not necessarily at your own home.

Describe the work anyway. On the website, choose Other / Custom request in the booking form, or WhatsApp +91 8899 181 555 with a short description, your area, and photos if you have them. In the app you can also post a custom job. We review the request, confirm whether we can take it, give an estimate, and schedule a visit. You are not left to hunt for a private number for unusual work.

Panun Kaergar confirms an estimate or rate before work begins for most jobs. The amount depends on the service, the size of the job, your area, and any parts required. In the app you typically see an estimate before you confirm. If you book by call, WhatsApp, or the website, our team confirms pricing with you. Extra materials or labour should be explained before work continues. There is no separate website booking fee.

Payment is managed through Panun Kaergar — you are dealing with the company, not settling privately with whoever arrives. You can pay in the customer app with the online methods shown there, or pay as our team confirms after the job where cash or other options are available. The amount should match what we agreed, plus any extras that were explained before work continued.

It depends on the job. Some visits include basic materials; others need parts bought separately, such as a tap, wire, or appliance spare. Before work continues, we tell you what is needed and any extra cost. You should not discover a surprise bill after the professional has already started. If you already have the part at home, mention that when you book.

Loyalty points are earned when you complete a booking made in the Panun Kaergar customer app. They can be redeemed as wallet credit toward a later home service in the app. Bookings made only by call, WhatsApp, or the website form do not earn those points. You can still book without the app; points are an extra for app customers, not a requirement to get service.

Yes. The Panun Kaergar customer app includes chat to help you book, check a booking, and get quick answers. If you booked by call, WhatsApp, or the website, use the same channels: call +91 8899 181 555, WhatsApp us, or send another message with your booking details. For a new question that is not already answered here, use the ask-a-question form on this FAQ page.

Apply on panunkaergar.com/become-a-partner or in the Panun Kaergar Partner app. There is no upfront listing fee. Our team reviews your details, onboards you on service standards and how jobs and payouts work, then activates you for relevant work. You fulfill jobs we assign; we bring the customer and manage the booking. Independent partners are not Panun Kaergar employees.

No. There is no upfront application or listing fee to apply as a Panun Kaergar partner. After you are activated, your earnings come from fulfilling assigned jobs under the agreed payout terms. Customer prices are set by Panun Kaergar; you do not pay to appear in a public directory.

No. You join as an independent service partner, vendor, or specialist — not as an employee. Panun Kaergar owns the customer relationship and the operating process: pricing, booking, coordination, payment, and support. You fulfill assigned jobs to our standards under the agreed terms, using your own tools and skill.

No. Panun Kaergar generates customer demand and allocates relevant jobs. You focus on doing the work to our standards, arriving on time, and reporting issues. You should not be chasing homeowners for private work that came through Panun Kaergar — those customers booked the company.

Panun Kaergar sets the customer-facing price according to the service pricing structure. Your partner payout is defined by the agreed commercial terms. Do not negotiate a different price with the customer at the door. If extra parts or labour are needed, that must go through Panun Kaergar’s process so the customer is told before work continues.

Panun Kaergar collects payment from the customer and settles your agreed payout. Settlements currently run on daily and weekly cycles, and you can track them in the Partner app. Exact timing and deductions follow the commercial terms you accepted at onboarding. Customer-facing prices are set by Panun Kaergar, not by you at the house.

Bring the tools, equipment, and skill for the services you are activated to fulfill. Arrive on time, follow Panun Kaergar service standards, treat the home with care, and report problems promptly in the Partner app or to our team. Do not collect private payment or leave the customer without a way back to Panun Kaergar if something is unfinished.